Mosaic — Terms of Service

Effective date: May 21, 2026

These Terms of Service ("Terms") are a binding agreement between you and Mosaic Counterpart, Inc. ("Mosaic," "we," "us") that governs your access to and use of the Mosaic software, services, website (usemosaicai.com), desktop application, and any related products or services (collectively, the "Service").

By creating an account, installing the desktop application, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

(a) You must be at least 18 years old to use the Service.

(b) When you create an account, you agree to provide accurate information and to keep it current. You are responsible for maintaining the confidentiality of your password and for all activity under your account.

(c) You may have only one account per natural person, except where the Service explicitly supports additional roles (such as the owner/employee distinction within a business).

(d) Notify us promptly at security@usemosaicai.com if you suspect unauthorized access to your account.

2. License to Use the Service

(a) Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business use.

(b) We retain all right, title, and interest in and to the Service, including all software, designs, logos, prompts, machine learning models, documentation, and intellectual property. No right or license is granted to you except as expressly stated in these Terms.

3. Acceptable Use

You agree not to:

(a) copy, modify, distribute, sell, or lease any part of the Service, or attempt to extract the source code, except where the Service is provided to you under an open-source license that explicitly grants such rights;

(b) reverse-engineer, decompile, or disassemble the Service, or attempt to derive trade secrets from it;

(c) use the Service to violate any applicable law or any third party's rights, including without limitation rights of intellectual property, privacy, or publicity;

(d) use the Service to send spam, phishing, malware, or any unlawful communication;

(e) use the Service to harass, defame, or harm any other person;

(f) attempt to gain unauthorized access to any account, system, or network;

(g) interfere with or disrupt the Service, the servers or infrastructure that host the Service, or any other user's use of the Service;

(h) use any automated means (bots, scrapers) to access the Service in a way that exceeds reasonable human use;

(i) use the Service for any benchmarking, competitive analysis, or training of competing machine learning systems without our prior written consent; or

(j) misrepresent your identity or your affiliation with any person or entity.

4. Your Content and Data

(a) Ownership. As between you and us, you own all data, text, files, and other content that you submit to or generate through the Service ("Your Content"), including without limitation your reflections, summaries, knowledge entries, proposals, and pipeline data.

(b) License to Us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (solely as needed to provide the Service), display, and transmit Your Content solely for the purpose of providing, securing, and improving the Service for you.

(c) AI Processing. You acknowledge that the Service uses third-party large language model providers (currently Anthropic) to process portions of Your Content in order to generate summaries, briefings, drafts, and chat responses. These providers process Your Content in accordance with their own terms; we do not use Your Content to train any model.

(d) Privacy Walls. Our service architecture enforces role-based privacy walls at the data layer. Owners do not see employees' raw captures; employees do not see other employees' data; founders see meta-information about Mosaic itself, not specific clients' substance. Details are in our Privacy Policy.

(e) Export. You may export Your Content at any time through the in-product export feature. You are responsible for maintaining your own backups if you require additional copies.

(f) Retention After Termination. Upon termination of your account, we will delete Your Content from active systems within ninety (90) days, except as required to comply with applicable law or to resolve disputes.

5. Third-Party Integrations

The Service offers integrations with third-party services (currently Google Workspace, with Microsoft 365 and Slack planned). By connecting a third-party account:

(a) you authorize us to access and use that account on your behalf in accordance with the OAuth scopes you grant;

(b) you understand that we send and receive data with that third party in accordance with the documented integration behavior;

(d) we are not responsible for the actions, policies, or availability of any third party.

6. Autonomous Actions

The Service includes features (such as the "Inbound Watcher" and "Auto-Approve Templates") that may act on your behalf — for example, sending a reply email through your connected Gmail account when an inbound message matches a pattern you have pre-approved.

(a) Your responsibility. You are responsible for configuring which patterns are auto-approved and for the consequences of autonomous actions taken in accordance with your configuration.

(b) Safeguards. The Service includes safeguards (loop-guards, rate limits, audit logs) designed to reduce the risk of unwanted autonomous activity. These safeguards are not guaranteed to prevent every possible error.

(c) Disclaimer. We are not liable for the content of any autonomous action you have authorized through your configuration, except in cases of our gross negligence or willful misconduct.

7. Fees

The Service is currently provided free of charge during development. We reserve the right to introduce paid plans in the future. If we do, we will notify you at least thirty (30) days in advance, and you may continue using any free tier we make available or cancel your account before the paid terms take effect.

8. Termination

(a) By you. You may terminate your account at any time by contacting hello@usemosaicai.com or using the in-product account-deletion feature when available.

(b) By us. We may suspend or terminate your access to the Service at any time, with or without notice, if (i) you materially breach these Terms, (ii) we are required to do so by law, or (iii) we discontinue the Service.

(c) Effect. Upon termination, your right to use the Service ceases. Sections 2(b), 4(f), 9, 10, 11, 12, 13, and 14 survive termination.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

OUTPUTS FROM LARGE LANGUAGE MODELS MAY BE INACCURATE, INCOMPLETE, OR OFFENSIVE. YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING ANY OUTPUT BEFORE RELYING ON IT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOST GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

(c) Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Mosaic, its officers, directors, employees, and agents from any claim, demand, liability, damage, or expense (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party rights.

12. Governing Law and Disputes

(a) These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

(b) Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of such courts.

13. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or through the Service at least thirty (30) days before the change takes effect, except where a shorter period is required by law. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Miscellaneous

(a) Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

(b) Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.

(d) Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.

(e) No Agency. No agency, partnership, joint venture, or employment is created by these Terms.

(f) Contact. Questions about these Terms may be sent to hello@usemosaicai.com or to Mosaic Counterpart, Inc., [COMPANY ADDRESS].